Customer Quality Engineer - ASIC | RMA & Root Cause

QUALCOMM, Inc.; San Jose (CA); On-site; USD 92,000 - 138,000; Full time

Job summary

Qualcomm Technologies, Inc. is seeking a Customer Quality Engineer to act as the primary quality interface between customers and internal engineering teams for ASIC products.

You will manage customer quality issues, lead RMA investigations, and drive root-cause analysis and corrective actions across the ASIC lifecycle. You will build trusted relationships with customer engineering, quality, and operations, coordinate failure analyses, report trends, and ensure timely closure of corrective

Qualifications

• Bachelor's degree in a relevant field.
• 2+ years of experience in semiconductor quality, product engineering, customer quality, reliability, failure analysis, or manufacturing engineering.
• Strong understanding of ASIC product development and manufacturing processes.
• Experience managing customer escalations and quality-related issues.
• Knowledge of semiconductor failure analysis techniques and methodologies.
• Experience leading root-cause analysis and corrective action activities.
• Strong written and verbal communication skills with customer-facing experience.

Responsibilities

• Act as the primary quality contact for customers on ASIC product quality matters.
• Build trusted relationships with customer engineering, quality, and operations teams.
• Communicate quality status, investigation results, and corrective action plans clearly.
• Support customer audits, quality reviews, and escalation management.
• Own the end-to-end RMA process for returned ASIC devices.
• Coordinate failure analysis activities with internal labs and external partners.
• Lead investigations to determine root cause of customer-reported failures.
• Track and report RMA trends, failure mechanisms, and recurring issues.
• Drive timely closure of customer returns and corrective action commitments.
• Facilitate cross-functional root-cause investigations across multiple engineering and manufacturing groups.
• Lead 8D and CAPA problem-solving processes; verify effectiveness of actions.
• Provide customer quality feedback into ASIC development programs.
• Participate in design reviews and development milestones to proactively address quality risks.
• Work with engineering teams to reduce defect escapes and improve product robustness.
• Drive lessons learned from field issues into future product development cycles.
• Monitor and report customer quality KPIs including RMA rates, analysis turnaround time, defect trends, corrective action closure, and customer satisfaction.

Skills

Customer-facing communication

Root-cause analysis

CAPA

8D problem solving

Verbal communication

Education

Bachelor's degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field

Job description

Qualcomm Technologies, Inc. is seeking a Customer Quality Engineer to act as the primary quality interface between customers and internal engineering teams for ASIC products.

You will manage customer quality issues, lead RMA investigations, and drive root-cause analysis and corrective actions across the ASIC lifecycle. You will build trusted relationships with customer engineering, quality, and operations, coordinate failure analyses, report trends, and ensure timely closure of corrective