Senior Customer Quality Engineer | Lean & Issue Resolution

AutoStore™; Salem (VA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Health Savings Account

Paid time off & parental leave

401(k) with company match

Educational assistance & mentorship

Life and Disability Insurance

Job summary

AutoStore is seeking a Customer Quality Engineer to coordinate timely investigation and resolution of product and service non-conformances at customer sites, ensuring root causes are understood and corrective actions prevent recurrence.

You will work across functions to staff investigation teams, implement corrective actions on time, and minimize disruption to partners and customers while applying Lean, Six Sigma, and structured problem-solving to drive continuous improvement across the

Qualifications

• 4+ years of experience in quality engineering, manufacturing engineering, design engineering, or a similar technical role.
• Experience leading complex cross-functional investigations from problem identification through implementation of corrective actions.
• Demonstrated success improving products, processes, or customer outcomes in a manufacturing, industrial, automation, or technology environment.
• Practical experience applying Lean, TPS, Six Sigma, or comparable continuous-improvement methodologies.
• Experience working directly with customers, suppliers, or field operations is preferred.

Responsibilities

• Lead end-to-end investigation and resolution of non-conformances at customer sites.
• Facilitate cross-functional root-cause analysis using structured problem-solving methodologies such as 5 Why, 8D, and similar approaches.
• Define, coordinate, and verify corrective and preventive actions to ensure effective and timely resolution.
• Analyze quality and operational data to identify trends, recurring issues, and improvement opportunities.
• Apply Lean, TPS, and continuous-improvement principles to eliminate waste and improve effectiveness.
• Support the development of practical quality processes, metrics, and governance as AutoStore continues to scale.
• Build effective relationships across departments to ensure alignment and timely decision-making.
• Balance customer expectations, technical realities, and business priorities when driving solutions.
• Act as a trusted unbiased advisor and quality subject matter expert within cross-functional teams.

Skills

Analytical skills

Structured problem solving

Quality tools (8D, 5 Why, FMEA, SCAT)

Stakeholder management

Communication skills

Education

Bachelor's degree in Engineering, Science, Computing, or related technical discipline

Quality Management training/certification advantageous

Tools

8D

5 Why

FMEA

SCAT

Job description

AutoStore is seeking a Customer Quality Engineer to coordinate timely investigation and resolution of product and service non-conformances at customer sites, ensuring root causes are understood and corrective actions prevent recurrence.

You will work across functions to staff investigation teams, implement corrective actions on time, and minimize disruption to partners and customers while applying Lean, Six Sigma, and structured problem-solving to drive continuous improvement across the