Senior Customer Quality Engineer

AutoStore™; Salem (NH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Health Savings Account (HSA) with a公司

Paid time off + holidays + volunteer/父

Job summary

AutoStore is seeking a Customer Quality Engineer to lead end-to-end investigations of non-conformances at customer sites and coordinate corrective actions. You will facilitate root-cause analyses across departments and apply Lean principles to drive waste reduction and process improvements.

The role emphasizes hands-on quality leadership, practical problem-solving, and strong communication with customers and partners as AutoStore scales across markets.

Qualifications

• 4+ years in quality engineering, manufacturing, design or related technical role.
• Experience leading cross-functional investigations from problem identification to corrective actions.
• Proven track record improving products, processes or customer outcomes in manufacturing/industrial contexts.
• Hands-on experience applying Lean, TPS, Six Sigma or similar methodologies.

Responsibilities

• Lead end-to-end investigation and resolution of product and service non-conformances at customer sites.
• Facilitate cross-functional root-cause analysis using 5 Why, 8D, and similar methodologies.
• Define, coordinate, and verify corrective and preventive actions for timely resolution.
• Analyze quality data to identify trends and opportunities for improvement.
• Apply Lean principles to eliminate waste and improve effectiveness.
• Support development of practical quality processes and governance as AutoStore scales.

Skills

Analytical skills

Structured problem solving

Stakeholder management

Written & verbal communication

Quality tools knowledge

Lean/Six Sigma

Education

Bachelor’s degree in Engineering/Science/Computing or related

Quality Management/Continuous Improvement certification

Tools

8D methodology

5 Why analysis

FMEA

SCAT risk analysis

Statistical analysis

Risk assessment

Job description

The Customer Quality Engineer is responsible for coordinating the timely investigation and resolution of AutoStore product and service non‑conformances. Working as part of an AutoStore non‑conformance investigation team, the Customer Quality Engineer will ensure that both the immediate and root causes of the non‑conformance are understood, and that the corrective actions are effective in preventing a reoccurrence. The Customer Quality Engineer will work across all departments of AutoStore to ensure that each non‑conformance investigation team is correctly staffed and that corrective actions are implemented on time, with minimal disruption to our partners and customers. Success in this role requires a practical and hands‑on quality professional who can drive improvements in a fast‑growing organization. We are looking for someone who can apply quality principles with sound judgment, focus on solving real business problems, and continuously improve processes without creating unnecessary complexity.

Key Responsibilities

Customer Quality and Problem Solving

• Lead end‑to‑end investigation and resolution of product and service non‑conformances at customer sites.
• Facilitate cross‑functional root‑cause analysis using structured problem‑solving methodologies such as 5 Why, 8D, and similar approaches.
• Define, coordinate, and verify corrective and preventive actions to ensure effective and timely resolution.

Continuous Improvement

• Analyze quality and operational data to identify trends, recurring issues, and improvement opportunities.
• Apply Lean, TPS, and continuous‑improvement principles to eliminate waste and improve effectiveness.
• Support the development of practical quality processes, metrics, and governance as AutoStore continues to scale.

Collaboration and Influence

• Build effective relationships across departments to ensure alignment and timely decision‑making.
• Balance customer expectations, technical realities, and business priorities when driving solutions.
• Act as a trusted unbiased advisor and quality subject matter expert within cross‑functional teams.

Qualifications

Education

• Degree in Engineering, Science, Computing, or a related technical discipline.
• Training or certification in Quality Management, Continuous Improvement, or related methodologies is advantageous.

Experience

• 4+ years of experience in quality engineering, manufacturing engineering, design engineering, or a similar technical role.
• Experience leading complex cross‑functional investigations from problem identification through implementation of corrective actions.
• Demonstrated success improving products, processes, or customer outcomes in a manufacturing, industrial, automation, or technology environment.
• Practical experience applying Lean, TPS, Six Sigma, or comparable continuous‑improvement methodologies.
• Experience working directly with customers, suppliers, or field operations is preferred.

Skills and Competencies

• Strong analytical and structured problem‑solving skills.
• Working knowledge of quality tools such as 8D, 5 Why, FMEA, risk assessment, Systematic Cause Analysis Technique (SCAT), and statistical analysis.
• Comfortable working with imperfect data and ambiguity while maintaining focus on outcomes.
• Able to establish practical solutions and progressively improve processes rather than pursue theoretical perfection.
• Strong stakeholder management and influencing skills.
• Excellent written and verbal communication skills.

We Offer

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
• Retirement 401(k) plan with a 7% employer match
• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
• Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy‑related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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