Customer Quality Engineer — Lead Complaints & 8D Solves

Skeleton Technologies; Germany (OH); Hybrid; USD 68,508 - 102,762; Full time

Benefits offered by this job

Flexible working hours

Flat hierarchy

Training budget

Job summary

Skeleton Technologies is seeking a skilled Customer Quality Engineer to lead investigations, drive corrective actions, and coordinate 8D reports with cross-functional teams. The role focuses on customer satisfaction, quality performance, and continuous improvement across automotive, battery, electronics, and industrial manufacturing domains.

The successful candidate will ensure compliance with ISO 9001 and IATF 16949, support audits, and liaison with customers to meet quality agreements.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Quality Management, Manufacturing, or related field.
• Minimum 5 years of experience in Customer Quality or Quality Engineering.
• Experience handling customer complaints, claims and 8D problem-solving.
• Knowledge of APQP, PPAP, FMEA, Control Plans, MSA and SPC.
• ISO 9001, IATF 16949, and customer-specific requirements.

Responsibilities

• Act as the primary quality contact for customers regarding quality issues, complaints, and escalations.
• Lead customer complaint investigations and coordinate containment, root cause analysis, and corrective actions.
• Manage and coordinate 8D reports and ensure timely closure of claims.
• Drive cross-functional teams to resolve quality concerns and prevent recurrence.
• Coordinate sorting, rework, recalls and field containment activities when required.
• Monitor and report customer quality KPIs and support audits and reviews.

Skills

Quality management

Cross-functional leadership

Root cause analysis

Communication

Education

Bachelor’s or Master’s degree in Engineering/Quality

Tools

APQP

PPAP

FMEA

Control Plans

MSA / SPC

Job description

Skeleton Technologies is seeking a skilled Customer Quality Engineer to lead investigations, drive corrective actions, and coordinate 8D reports with cross-functional teams. The role focuses on customer satisfaction, quality performance, and continuous improvement across automotive, battery, electronics, and industrial manufacturing domains.

The successful candidate will ensure compliance with ISO 9001 and IATF 16949, support audits, and liaison with customers to meet quality agreements.