Senior Customer Quality Engineer — Aerospace & DoD, Onsite TX

RTX; Richardson (TX); On-site; USD 108,000 - 205,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

3 weeks vacation

401(k) plan with match

Tuition reimbursement

Student Loan Repayment

Job summary

RTX, including Collins Aerospace, seeks a Customer Quality Engineer to join our Richardson, TX team. You will drive quality improvements across multiple disciplines, evaluate products and processes with customers and internal teams, and implement corrective actions to enhance satisfaction and compliance with the Quality Management System.

The role requires a STEM degree and 8+ years of experience, or 5+ years with an advanced degree, and the ability to obtain a secret clearance.

Qualifications

• Typically requires a Bachelor’s degree in Science, Technology, Engineering, or Mathematics (STEM) and minimum of 8 years of experience, or minimum of 5 years of experience with an Advanced degree.
• Experience with Quality Systems, including AS9100 standards.
• Experience applying quality tools and methodologies in a professional setting.
• Experience managing customer satisfaction metrics and implementing corrective actions.
• Must be able to obtain a secret clearance.
• Proficiency in Microsoft Office applications.
• Experience delivering presentations and communicating with diverse audiences.
• Experience planning and coordinating cross-functional efforts.

Responsibilities

• Build and maintain strong relationships with customers to ensure alignment with their requirements.
• Manage customer satisfaction metrics for assigned customers.
• Collaborate with operations, manufacturing, supply chain, and engineering teams to evaluate Mission Systems products and processes.
• Conduct root cause analysis for deficiencies and ensure timely implementation of corrective actions.
• Participate in cross-functional teams to drive product and process improvements.
• Interpret customer requirements and assess compliance with the current Quality Management System.
• Respond to customer issues requiring corrective action or impacting satisfaction.

Skills

Quality Systems

AS9100

Root cause analysis

Corrective actions

Customer satisfaction metrics

Problem solving

Education

STEM Bachelor’s degree

Advanced degree (preferred)

Tools

Microsoft Office

Job description

RTX, including Collins Aerospace, seeks a Customer Quality Engineer to join our Richardson, TX team. You will drive quality improvements across multiple disciplines, evaluate products and processes with customers and internal teams, and implement corrective actions to enhance satisfaction and compliance with the Quality Management System.

The role requires a STEM degree and 8+ years of experience, or 5+ years with an advanced degree, and the ability to obtain a secret clearance.