Senior Customer Quality Engineer (Onsite)

Prattwhitney; Richardson (TX); On-site; USD 108,000 - 205,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

3 weeks vacation

401(k) plan with match

Tuition reimbursement

Student Loan Repayment

Job summary

RTX, including Collins Aerospace, seeks a Customer Quality Engineer to join our Richardson, TX team. You will drive quality improvements across multiple disciplines, evaluate products and processes with customers and internal teams, and implement corrective actions to enhance satisfaction and compliance with the Quality Management System.

The role requires a STEM degree and 8+ years of experience, or 5+ years with an advanced degree, and the ability to obtain a secret clearance.

Qualifications

• Typically requires a Bachelor’s degree in Science, Technology, Engineering, or Mathematics (STEM) and minimum of 8 years of experience, or minimum of 5 years of experience with an Advanced degree.
• Experience with Quality Systems, including AS9100 standards.
• Experience applying quality tools and methodologies in a professional setting.
• Experience managing customer satisfaction metrics and implementing corrective actions.
• Must be able to obtain a secret clearance.
• Proficiency in Microsoft Office applications.
• Experience delivering presentations and communicating with diverse audiences.
• Experience planning and coordinating cross-functional efforts.

Responsibilities

• Build and maintain strong relationships with customers to ensure alignment with their requirements.
• Manage customer satisfaction metrics for assigned customers.
• Collaborate with operations, manufacturing, supply chain, and engineering teams to evaluate Mission Systems products and processes.
• Conduct root cause analysis for deficiencies and ensure timely implementation of corrective actions.
• Participate in cross-functional teams to drive product and process improvements.
• Interpret customer requirements and assess compliance with the current Quality Management System.
• Respond to customer issues requiring corrective action or impacting satisfaction.

Skills

Quality Systems

AS9100

Root cause analysis

Corrective actions

Customer satisfaction metrics

Problem solving

Education

STEM Bachelor’s degree

Advanced degree (preferred)

Tools

Microsoft Office

Job description

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

We are seeking a Customer Quality Engineer to join our team in Richardson, TX. In this role, you will play a key part in ensuring customer satisfaction and driving quality improvements across multiple disciplines within Collins Aerospace. You will collaborate with customers and internal teams to evaluate products and processes, analyze root causes of deficiencies, and implement corrective actions. Your efforts will directly impact customer satisfaction metrics and product quality. This is an onsite role in Richardson, TX.

The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required after day 1

What You Will Do:

• Build and maintain strong relationships with customers to ensure alignment with their requirements.
• Manage customer satisfaction metrics for assigned customers.
• Collaborate with operations, manufacturing, supply chain, and engineering teams to evaluate Mission Systems products and processes.
• Conduct root cause analysis for deficiencies and ensure timely implementation of corrective actions.
• Participate in cross-functional teams to drive product and process improvements.
• Interpret customer requirements and assess compliance with the current Quality Management System.
• Respond to customer issues requiring corrective action or impacting satisfaction.

Qualifications You Must Have:

• Typically requires a Bachelor’s degree in Science, Technology, Engineering, or Mathematics (STEM) and minimum of 8 years of experience, or minimum of 5 years of experience with an Advanced degree.
• Experience with Quality Systems, including AS9100 standards.
• Experience applying quality tools and methodologies in a professional setting.
• Experience managing customer satisfaction metrics and implementing corrective actions.
• Must be able to obtain a secret clearance.

Qualifications We Prefer:

• Proficiency in Microsoft Office applications.
• Experience with problem-solving techniques and decision-making processes.
• Experience delivering presentations and communicating with diverse audiences.
• Experience planning and coordinating cross-functional efforts.

What We Offer:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

The salary range for this role is 107,500 USD - 204,500 USD.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.