Sr. Sales Operations Specialist – Renewals (Mid-Atlantic)

GuidePoint Security LLC; Mississippi; Remote; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic and rapidly growing company as a Senior Sales Operations Specialist focused on renewals. In this remote role, you will be pivotal in supporting regional partners and account executives, ensuring smooth operations and customer satisfaction. You will leverage your expertise in Salesforce to track opportunities and manage renewals effectively. This is a fantastic opportunity to work in a collaborative environment where your contributions will directly impact the success of the organization. If you're passionate about sales operations and looking for a role that offers growth and challenge, this position is for you!

Benefits

Group Medical Insurance

Group Dental Insurance

Flexible Time Off

Mobile Phone Allowance

Retirement Plan Eligibility

Qualifications

• 5+ years in a customer service/sales support role, with renewals experience.
• Experience with CRM software, Salesforce.com preferred.
• Self-motivated with excellent multitasking abilities.

Responsibilities

• Support the Sales Operations Leadership team with daily questions.
• Track and manage renewals opportunities to ensure timely delivery.
• Serve as a liaison between customers and GuidePoint Sales Executives.

Skills

Customer Service

Sales Support

Salesforce.com

Microsoft Office

Technical Sales

Communication Skills

Attention to Detail

Mathematical Skills

Education

Associate Degree

Tools

Salesforce.com

Microsoft Office

Job description

Sr. Sales Operations Specialist - Renewals (Mid-Atlantic)

Remote

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

The Senior Sales Operations Renewals Specialist (Sr. Renewals SOS) is a valuable resource for Regional Partners and Account Executives. In this role, the Sr. Renewals SOS is required to interact with manufacturing partners, internal business partners, and customers in a fast-paced support atmosphere. Senior Sales Operations Renewals Specialists are a key contact of the customer’s ongoing business with GuidePoint Security. The Sr. Renewals SOS must keep their finger on the pulse of all Renewal Opportunities that they are responsible for in their region. Sr. Renewals SOS assist in managing Salesforce.com so that it can provide accurate forecasting reports.

Roles and Responsibilities:

• Support the Sales Operations Leadership (SOL) team by fielding day to day questions from team members and providing general support to the SOS team.
• Assist Sales Directors and SOL with guiding new Account Executives through processes and procedures at GPS.
• Track and manage Renewals opportunities to ensure all renewals are delivered to customer 70-90 days before expiration date.
• Support renewal business for larger/more strategic accounts as assigned
• Use Salesforce.com to generate quotes, track opportunities and process orders.
• Promptly respond to internal and external inquiries.
• Suggest creative pricing and payment solutions, balancing customer needs and pricing policies
• Assist Account Executives with identifying ways to increase profitability of renewals.
• Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives.
• Develop and retain knowledge of infosec products and industry as well as vendor resources.
• Develop and maintain relationships with GuidePoint’s key vendors and customers.
• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.
• Leverage resources and relationships to bring value to customers.
• Serve as a liaison between GuidePoint outside Account Executives, Purchasing, Accounting and Contracts Departments to process and track requests and opportunities.
• Work with the regional team to analyze information and make decisions that benefit GuidePoint Security.
• Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines.
• Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring customer deliverables.
• Other related duties to support the region as required and assigned.
• Adhere to GuidePoint Security Core Values

Required Experience:

• Associate Degree or equivalent from two-year college or technical school preferred.
• 5+ years in a customer service/sales support type role, with at least 1-2 year’s experience in the IT industry. Renewals experience is a requirement.
• Experience in Customer Relationship Management (CRM) software required. Experience with SalesForce.com preferred.
• Intermediate level experience with Microsoft Office and Internet Navigation.
• Self-motivated with excellent prioritization and multitasking abilities.
• Outstanding attention to detail and commitment to follow-through.
• Technical sales/support and outbound calling experience required.
• Ability to work well with a team.
• Solid math skills with the ability to calculate margins/discounts, and percentages required.
• Ability open to receive constructive feedback and apply it to improve results.
• Demonstrates good judgment in analyzing information.
• Strong written and verbal communication skills.

Travel Requirements:

• Up to 10% travel as needed

Physical Requirements:

• Sedentary work
• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours per day
• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.

Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 4,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment

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