Senior Customer Operations Leader

Celestica; Richardson (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

Celestica in Richardson, Texas is seeking a Customer Focused Team Manager 3 to lead a major customer-focused team within a site. You will oversee indirect and direct functions, drive improvements in customer satisfaction and financial performance, and report to site management with dotted line to GCU leadership.

The role requires strong leadership, cross-functional collaboration, and accountability for achieving cost budgets and service levels while building lasting customer loyalty across the

Qualifications

• Ten plus years of relevant experience.
• Bachelor's degree in related field or equivalent combination of education and experience.
• Experience in large-scale manufacturing environments.

Responsibilities

• Leads a significant Customer Focused team with overall business responsibility for customer execution within the site.
• Manages cross-functional program and performance metrics to meet cost, quality and delivery targets.
• Develops budgets, forecasts and action plans to improve customer satisfaction and financial performance.
• Coaches and develops subordinate managers and staff; allocates resources to meet customer requirements.
• Represents company to customer at senior/working levels and maintains key customer relationships.

Skills

Team leadership

Program management

Lean & Six Sigma

Budgeting & cost control

Cross-functional collaboration

Education

Bachelor's degree in related field

Job description

Celestica in Richardson, Texas is seeking a Customer Focused Team Manager 3 to lead a major customer-focused team within a site. You will oversee indirect and direct functions, drive improvements in customer satisfaction and financial performance, and report to site management with dotted line to GCU leadership.

The role requires strong leadership, cross-functional collaboration, and accountability for achieving cost budgets and service levels while building lasting customer loyalty across the