Senior Customer Operations Lead - Medical Devices

Resonetics; Stony Hill (CT); On-site; USD 65,000 - 94,000; Full time

Job summary

Resonetics in Connecticut seeks a Customer Operations Specialist to be the lead point of contact for site-specific customers. You will build strong relationships, manage order communications, and coordinate with cross-functional teams to meet customer needs.

The role requires 3–5+ years in customer/operations support, proficiency with MS Office, Salesforce, and ERP systems (QAD or Epicor), and a proven ability to manage multiple projects with precision.

Qualifications

• 3-5+ years of experience in customer and operations support with a focus on management.
• Proficient in MS Office and CRM tools.
• Experience with Salesforce and ERP systems (QAD or Epicor).
• Ability to manage multiple projects with high attention to detail.
• Strong communication and professional teamwork.
• Bachelor’s degree.

Responsibilities

• Serve as lead internal point of contact for site-specific customer matters.
• Build and maintain long-term customer relationships and manage expectations.
• Facilitate timely meetings when customer challenges arise.
• Coordinate with Strategic Account Managers on orders, logistics, and delivery issues.
• Maintain forecasts and track key account metrics.
• Collaborate across departments to ensure production readiness and updates.
• Provide status updates and generate regular reports.
• Keep records of discussions and correspondence with customers.
• Monitor price and delivery schedules.
• Coordinate with operations planning and materials teams on escalation.

Skills

Customer relationship management

Communication

Time management

Problem solving

Team player

Attention to detail

MS Office

Salesforce

ERP systems

Education

BA/BS degree

Tools

Salesforce

QAD or Epicor ERP

MS Office

Job description

Resonetics in Connecticut seeks a Customer Operations Specialist to be the lead point of contact for site-specific customers. You will build strong relationships, manage order communications, and coordinate with cross-functional teams to meet customer needs.

The role requires 3–5+ years in customer/operations support, proficiency with MS Office, Salesforce, and ERP systems (QAD or Epicor), and a proven ability to manage multiple projects with precision.