Customer Operations Lead for Med Device Solutions

Resonetics; Bethel (CT); On-site; USD 65,000 - 94,000; Full time

Job summary

Resonetics in Bethel, CT is seeking an experienced Account/Customer Operations Manager to serve as the lead point of contact for customers at the site. You will build and maintain strong relationships, manage orders, and coordinate with cross-functional teams to meet delivery dates.

The role emphasizes collaboration with Strategic Account Managers, producing regular status and forecast updates, and ensuring smooth production readiness and escalation handling as growth accelerates.

Qualifications

• 3-5+ years proven experience in customer and operations support, with a concentration in management or similar experience.
• Proficient in MS Office.
• Experience with Salesforce or similar CRM.
• Experience with ERP system, preference of QAD or Epicor experience.
• Proven ability to manage multiple projects with attention to detail.
• Team player with professionalism.
• Excellent time management and communication skills.
• Strong problem solving, organizational, and analytical skills.
• Ability to excel in fast paced growth environment.
• Collaboration with different groups to accomplish goals.
• BA/BS degree

Responsibilities

• Operate as the lead point of contact internally for site-specific customer matters.
• Build and maintain strong, long-lasting customer relationships and monitor expectations.
• Facilitate meetings promptly when customer challenges arise.
• Partner with Strategic Account Managers to provide daily communications for order management and logistics.
• Maintain customer forecasts and track key account metrics.
• Collaborate with managers across departments.
• Facilitate production readiness communications.
• Provide status updates on internal and customer progress.
• Create daily/monthly/quarterly/annual reports.
• Keep accurate records of discussions and correspondence with customers.
• Monitor price and delivery schedules and coordinate with cross-functional teams.

Skills

Customer support

Operations support

Project management

Time management

Communication skills

Team player

Analytical skills

Education

BA/BS degree

Tools

MS Office

Salesforce

ERP (QAD/Epicor)

Power BI

Job description

Resonetics in Bethel, CT is seeking an experienced Account/Customer Operations Manager to serve as the lead point of contact for customers at the site. You will build and maintain strong relationships, manage orders, and coordinate with cross-functional teams to meet delivery dates.

The role emphasizes collaboration with Strategic Account Managers, producing regular status and forecast updates, and ensuring smooth production readiness and escalation handling as growth accelerates.