Senior Customer Marketing Architect for Enterprise AI

Rogo; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Rogo is seeking a strategic, hands-on senior customer marketer to turn our customers into our strongest growth engine. You will build the customer marketing function, develop stories, references, advocacy programs, and expansion campaigns that showcase AI capabilities within top investment banks, private equity funds, and investment firms.

You’ll sit at the intersection of retention and revenue, partnering with Sales, Customer Success, Product, and senior leadership.

Qualifications

• 6-8+ years of experience in customer marketing, customer advocacy, or a related go-to-market role, ideally in B2B SaaS, financial services, fintech, or AI.
• A track record of building and executing customer marketing programs at a high-growth company.
• Excellent storytelling skills, with the ability to translate complex workflows and customer outcomes into clear, credible narratives.
• Experience working with senior enterprise executives and navigating brand, legal, and compliance approvals.
• Strong project management skills and the ability to move multiple programs forward with care and urgency.
• A practical, data-driven approach to measuring impact and improving what you build.
• Experience with financial services buyers, Customer Advisory Boards, or executive programming is a plus.

Responsibilities

• Build the customer marketing strategy. Set priorities, launch programs, and measure their contribution to pipeline, adoption, retention, and expansion.
• Create compelling customer proof. Develop a steady pipeline of case studies, ROI stories, videos, and testimonials, including creative formats for customers who can’t participate publicly.
• Establish a trusted reference program. Give Sales access to relevant, approved customer advocates while protecting customer relationships and respecting their time.
• Bring customer leaders together. Launch a Customer Advisory Board and executive programming that builds relationships, surfaces insight, and delivers value to our top accounts.
• Support adoption and expansion. Partner with Customer Success and Product on campaigns that help customers discover new use cases, reach more teams, and get more from Rogo.
• Amplify customer success. Work with Communications and Brand to turn customer milestones into thoughtful announcements, speaking opportunities, and other moments of visibility.

Skills

Storytelling

Project management

Data-driven

Executive communication

Job description

Rogo is seeking a strategic, hands-on senior customer marketer to turn our customers into our strongest growth engine. You will build the customer marketing function, develop stories, references, advocacy programs, and expansion campaigns that showcase AI capabilities within top investment banks, private equity funds, and investment firms.

You’ll sit at the intersection of retention and revenue, partnering with Sales, Customer Success, Product, and senior leadership.