Senior Customer Logistics Specialist — Orders & Policy

DLA Careers; Randolph (TX); On-site; USD 85,000 - 105,000; Full time

Job summary

DLA Careers seeks a Customer Logistics Site Specialist to serve as the primary customer-facing contact, resolve emergency requests, and manage order data. You will coordinate policy and procedures for assigned customers and work across electronic transactions.

The role emphasizes customer relationship management, collaboration with teams, and ensuring timely resolution of orders and satisfaction. This is a mission-critical federal position with DoD certification requirements and security

Qualifications

• Specialized Experience: One year of specialized experience equivalent to GS-11 level.
• Experience includes handling customer orders, policies, and electronic transactions.
• Ability to analyze customer feedback and improve service quality.

Responsibilities

• Serves as the primary customer facing point of contact for resolving emergencies and maintaining customer data.
• Coordinate and resolve customer orders or support problems and drive improvements.
• Provide guidance on regulations, policies, and procedures related to electronic transactions.

Job description

DLA Careers seeks a Customer Logistics Site Specialist to serve as the primary customer-facing contact, resolve emergency requests, and manage order data. You will coordinate policy and procedures for assigned customers and work across electronic transactions.

The role emphasizes customer relationship management, collaboration with teams, and ensuring timely resolution of orders and satisfaction. This is a mission-critical federal position with DoD certification requirements and security