Senior Customer Lifecycle Marketing Manager - (Remote - US)

Jobgether; United States; Remote; USD 140,000 - 160,000; Full time

Job summary

A leading company is seeking a Senior Customer Lifecycle Marketing Manager to enhance customer engagement and retention strategies. This role involves developing a comprehensive communications strategy and collaborating with cross-functional teams to improve customer satisfaction and reduce churn. The ideal candidate will have extensive experience in lifecycle marketing, strong creative and analytical skills, and proficiency in HubSpot.

Benefits

Comprehensive health coverage

Unlimited PTO

Generous pre-IPO equity package

Flexible working arrangements

Qualifications

• 5+ years of experience in Lifecycle Marketing or Product Marketing.
• Proven experience creating and executing customer journeys.
• Strong writing and editing skills.

Responsibilities

• Lead end-to-end customer lifecycle marketing initiatives.
• Develop and execute a holistic customer communications strategy.
• Implement strategies that improve customer satisfaction.

Skills

Lifecycle Marketing

Product Marketing

Data-driven strategy

Collaboration

Creative writing

Customer engagement

Tools

HubSpot

Job description

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Customer Lifecycle Marketing Manager in the United States.

In this role, you will take ownership of the customer journey post-signup, focusing on the critical areas of onboarding, retention, and re-engagement. As the company continues to grow, you’ll be responsible for developing a comprehensive customer communications strategy, working closely with cross-functional teams to ensure seamless alignment across marketing, product, and customer success. Your efforts will help reduce churn, enhance customer satisfaction, and accelerate the time to value. This is a highly collaborative position that requires both creative and data-driven strategies to ensure the best customer experience.

Accountabilities:

• Lead end-to-end customer lifecycle marketing initiatives from onboarding to retention, ensuring a seamless and consistent customer experience across multiple channels.
• Develop and execute a holistic customer communications strategy that aligns with the Product, Customer Success, and Marketing teams.
• Implement strategies that improve customer satisfaction, reduce churn, and accelerate the customer onboarding process.
• Create high-quality, data-backed reports in collaboration with Customer Success to track and optimize customer engagement and success.
• Champion impactful messaging across touchpoints, ensuring clarity, tone, and alignment with the brand.
• Build and manage marketing automation in HubSpot, including email campaigns, in-app popups, webinars, and more.

• 5+ years of experience in Lifecycle Marketing or Product Marketing, ideally in a SaaS or tech-enabled environment.
• Proven experience creating and executing customer journeys with a blend of creativity and data-driven strategy.
• Strong writing and editing skills, with a focus on compelling copy and effective storytelling.
• Familiarity with HubSpot or similar platforms for building and deploying multi-channel marketing programs.
• Excellent collaboration skills, with experience partnering across teams to align on customer experience and messaging.
• Experience marketing to non-technical audiences at scale.
• A self-starter with a growth mindset and the ability to thrive in a fast-paced environment.

• Estimated base salary range: $140,000 - $160,000 USD, plus a generous pre-IPO equity package.
• Comprehensive health coverage (medical, dental, vision).
• Remote-first workplace with flexible working arrangements.
• Unlimited PTO and extra perks to ensure a healthy work-life balance.
• Opportunity to work in a fast-growing company with a significant impact on its future success.

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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