Senior Customer Growth Lead — B2B SaaS

United States Digital Space LLC; San Francisco (CA, WA); On-site; USD 183,000 - 215,000; Full time

Benefits offered by this job

Equity

Excellent benefits

Commission plans

Job summary

the company is seeking a Lead Customer Marketing Manager to translate product strategy and customer insights into coordinated multi-channel expansion campaigns that drive upsell and retention.

You will partner with Product Marketing, Lifecycle, and Integrated Marketing to build a connected demand engine and scale in-product discovery experiences that deepen engagement with Cap Table customers in a fast-paced, high-growth environment.

Qualifications

• 8+ years of customer or growth marketing experience, preferably in B2B SaaS, or outbound marketing recommended.
• Experience partnering cross-functionally across Product, Product Marketing, Sales, CSM, Lifecycle, and Marketing Ops to drive measurable business results.
• Comfortable designing multi-channel GTM motions, including in-product, email nurtures, events (virtual and in-person), paid social, and targeted outbound campaigns.
• Ability to build and scale automated programs using trigger and workflows.
• Customer obsessed, data driven, and fluent using insights to shape priorities and optimize campaigns.
• Thrives in a fast-paced, ambiguous environment with a strong bias toward action and continue improvement.
• Financial services or Private capital background a plus.
• BA required

Responsibilities

• Translate product strategy and customer insights into coordinated multi-channel expansion campaigns.
• Shape in-product discovery experiences that drive engagement and upsell.
• Collaborate with Product, Lifecycle, and Marketing Ops to map campaigns to the customer journey.
• Lead with an integrated marketing approach including content, events, paid, and customer communications.
• Develop upsell and cross-sell programs targeting QSBS, CTC, and Equity Advisory.

Skills

Growth marketing

Cross-functional collaboration

Multi-channel GTM

Automation workflows

Data-driven decisions

B2B SaaS familiarity

Education

BA

Job description

the company is seeking a Lead Customer Marketing Manager to translate product strategy and customer insights into coordinated multi-channel expansion campaigns that drive upsell and retention.

You will partner with Product Marketing, Lifecycle, and Integrated Marketing to build a connected demand engine and scale in-product discovery experiences that deepen engagement with Cap Table customers in a fast-paced, high-growth environment.