Senior Customer Experience Specialist — Onsite Seattle

TTEC; Seattle (WA); Híbrido; USD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Descripción de la vacante

TTEC is seeking a Senior Customer Service Representative to work onsite at the client’s location in Seattle, Washington. You’ll resolve escalated customer calls, advise on products with compassion, and help deliver an exceptional experience.

The role requires 2+ years of customer service experience and some post-secondary education. You’ll navigate multiple computer systems, document cases clearly, and maintain confidentiality with professionalism.

Formación

• Two or more years of customer service experience and some post-secondary education.
• Ability to work onsite at the client facility in Seattle, WA.
• Strong written and verbal English with impeccable spelling and grammar.

Responsabilidades

• Resolve escalated or complex customer calls with empathy.
• Provide product consultations and guidance to customers.
• Document cases with professional language and clear English.
• Maintain confidentiality and professional composure.
• Support health and safety inquiries across channels.

Conocimientos

Customer service experience

Strong English communication

Team collaboration

Decision making

Educación

Some post-secondary education

Herramientas

CRM systems

Multiple computer systems

Descripción del empleo

TTEC is seeking a Senior Customer Service Representative to work onsite at the client’s location in Seattle, Washington. You’ll resolve escalated customer calls, advise on products with compassion, and help deliver an exceptional experience.

The role requires 2+ years of customer service experience and some post-secondary education. You’ll navigate multiple computer systems, document cases clearly, and maintain confidentiality with professionalism.