Senior Customer Service Representative - Onsite

TTEC; Seattle (WA); Hybride; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Benefits package

Résumé du poste

TTEC is seeking a Senior Customer Service Representative to work onsite at the client’s location in Seattle, Washington. You’ll resolve escalated customer calls, advise on products with compassion, and help deliver an exceptional experience.

The role requires 2+ years of customer service experience and some post-secondary education. You’ll navigate multiple computer systems, document cases clearly, and maintain confidentiality with professionalism.

Qualifications

• Two or more years of customer service experience and some post-secondary education.
• Ability to work onsite at the client facility in Seattle, WA.
• Strong written and verbal English with impeccable spelling and grammar.

Responsabilités

• Resolve escalated or complex customer calls with empathy.
• Provide product consultations and guidance to customers.
• Document cases with professional language and clear English.
• Maintain confidentiality and professional composure.
• Support health and safety inquiries across channels.

Connaissances

Customer service experience

Strong English communication

Team collaboration

Decision making

Formation

Some post-secondary education

Outils

CRM systems

Multiple computer systems

Description du poste

Your potential has a place here with TTEC’s award‑winning employment experience. As a Senior Customer Service Representative working onsite at the location of the TTEC client, a well‑known online retailer, in Seattle, Washington, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the USA says it all!

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Support client employees regarding health and safety issues across multiple communications channels including phone, email, chat and Slack)
• Create details case documentation on incidents and reports utilizing professional language and impeccable English written grammar
• Utilize strong judgment and critical thinking skills to manage complex scenarios while maintaining strict confidentiality
• Maintain professional composure while showing appropriate empathy
• Support employee with a variety of issues including workplace accidents and injuries, facility access issues, property loss or theft report, and medical events

What You Bring to the Role

• Ability to work onsite, at the client facility in Seattle, WA
• 2 or more years of customer service experience plus some post-secondary education
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
• A solution‑oriented mindset to ensure positive employee experiences
• You lead by example and work with your team to contribute to the overall success of your client program
• Ability to navigate multiple computer systems while managing interactions
• Strong verbal and written English communication skills with impeccable spelling and grammar and ability to objectively document complex scenarios

What You Can Expect

• Supportive of your career and professional development
• inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $24.50 per hour
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam‑enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to a TTEC Team Lead onsite. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different ... and for you to bring value to the table in your own unique way.