Senior Customer Service & Sales Operations Leader

SteveRecruiter, LLC; Walled Lake (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

SteveRecruiter, LLC is seeking a Sales and Customer Service Manager to act as the primary liaison between customers, the Sales team, Operations, Accounting, and brokers for a CPG company. You will oversee customer service and order management from entry to issue resolution.

The role emphasizes ownership, attention to detail, clear communication, and cross-functional collaboration to resolve orders, billing, and service issues. Strong experience in SAP and Salesforce is expected.

Qualifications

• Demonstrated leadership in customer service and order management.
• Strong ownership and accountability for results.
• Experience in customer service, sales operations, or account management.

Responsibilities

• Serve as liaison between customers, Sales, Operations, Accounting, and brokers.
• Oversee Customer Service and Order Processing to ensure accuracy and timeliness.
• Maintain pricing and account data in SAP; support pricing, reporting, and invoicing.

Skills

Customer service leadership

Cross-functional coordination

Sales operations

Account management

Ownership and accountability

Tools

SAP

Salesforce

TrueCommerce

Excel

Google Workspace

Job description

SteveRecruiter, LLC is seeking a Sales and Customer Service Manager to act as the primary liaison between customers, the Sales team, Operations, Accounting, and brokers for a CPG company. You will oversee customer service and order management from entry to issue resolution.

The role emphasizes ownership, attention to detail, clear communication, and cross-functional collaboration to resolve orders, billing, and service issues. Strong experience in SAP and Salesforce is expected.