Senior Customer Experience & Growth Lead - Spokane

Jamdanceacademy; Spokane (WA); Vor Ort; USD 82.000 - 118.000; Vollzeit

Zusammenfassung

FutureTech Labs in Spokane, WA seeks a Senior Customer Service Representative to drive de-escalation and QA monitoring growth within the sales marketing team. This role offers direct exposure to cross-functional projects and a path to broader responsibilities.

You will help optimize campaigns, report on ROI, and coordinate launches with creative, product, and operations teams. The position emphasizes initiative and clear communication in a fast-paced environment.

Qualifikationen

• Detail-oriented approach with a commitment to accuracy.
• An instinct for prioritization when everything is labeled urgent.
• Flexibility to adapt your approach as business needs evolve.
• Comfort presenting to a WA-wide audience without a script.

Aufgaben

• Report on attribution and channel ROI to inform the $82,000 - $118,000 budget cycle.
• Coordinate cross-functional launches with creative, product, and operations.
• Manage event sponsorships and lead-capture programs across Spokane, WA.
• Trade weekly notes with product on what Spokane buyers keep requesting.
• Stand up email sequences that get opened, not buried.
• Line up the scrappy-but-steady sponsorships that put FutureTech Labs in front of buyers.

Kenntnisse

Detail-oriented

Prioritization

Flexibility

Public speaking (WA-wide)

Jobbeschreibung

FutureTech Labs in Spokane, WA seeks a Senior Customer Service Representative to drive de-escalation and QA monitoring growth within the sales marketing team. This role offers direct exposure to cross-functional projects and a path to broader responsibilities.

You will help optimize campaigns, report on ROI, and coordinate launches with creative, product, and operations teams. The position emphasizes initiative and clear communication in a fast-paced environment.