Senior Customer Service Representative FutureTech Labs Spokane, WA

Jamdanceacademy; Spokane (WA); On-site; USD 82,000 - 118,000; Full time

Job summary

FutureTech Labs in Spokane, WA seeks a Senior Customer Service Representative to drive de-escalation and QA monitoring growth within the sales marketing team. This role offers direct exposure to cross-functional projects and a path to broader responsibilities.

You will help optimize campaigns, report on ROI, and coordinate launches with creative, product, and operations teams. The position emphasizes initiative and clear communication in a fast-paced environment.

Qualifications

• Detail-oriented approach with a commitment to accuracy.
• An instinct for prioritization when everything is labeled urgent.
• Flexibility to adapt your approach as business needs evolve.
• Comfort presenting to a WA-wide audience without a script.

Responsibilities

• Report on attribution and channel ROI to inform the $82,000 - $118,000 budget cycle.
• Coordinate cross-functional launches with creative, product, and operations.
• Manage event sponsorships and lead-capture programs across Spokane, WA.
• Trade weekly notes with product on what Spokane buyers keep requesting.
• Stand up email sequences that get opened, not buried.
• Line up the scrappy-but-steady sponsorships that put FutureTech Labs in front of buyers.

Skills

Detail-oriented

Prioritization

Flexibility

Public speaking (WA-wide)

Job description

We empower our sales marketing team to experiment boldly, and this Senior Customer Service Representative seat is where that work begins. The whole arrangement rewards initiative — $82,000 - $118,000 to start, sales marketing ownership throughout, and FutureTech Labs backing every step.

Key Responsibilities

• Report on attribution and channel ROI to inform the $82,000 - $118,000 budget cycle
• Coordinate cross-functional launches with creative, product, and operations
• Manage event sponsorships and lead-capture programs across Spokane, WA
• Trade weekly notes with product on what Spokane buyers keep requesting
• Stand up email sequences that get opened, not buried
• Line up the scrappy-but-steady sponsorships that put FutureTech Labs in front of buyers

What You'll Bring

• Detail-oriented approach with a commitment to accuracy
• An instinct for prioritization when everything is labeled urgent
• Flexibility to adapt your approach as business needs evolve
• Comfort presenting to a WA-wide audience without a script

FutureTech Labs builds sales marketing tools the way old shops built furniture — slowly, in Spokane, WA, and with a tinker-friendly respect for the craft. Our values show up in small daily choices, not just a poster on the wall.

The Senior Customer Service Representative role earns $82,000 - $118,000 and opens doors to cross-functional projects that accelerate your De-escalation and QA Monitoring growth.

This opening was refreshed recently and remains an active priority for the team.