Senior Customer Engineering Lead - Cloud Transformation

Google LLC; Madison (WI); On-site; USD 192,000 - 267,000; Full time

Job summary

Google LLC in the United States is seeking a Customer Engineering Manager for SLED Central to lead a team delivering trusted technical guidance and migration support for government and education clients. This role drives cloud transformation, stakeholder engagement, and strategic execution across the territory.

You will partner with sales and engineering, balance technical leadership with operational excellence, and navigate complex customer needs while traveling up to 50% to meet customers and

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud architecture in a customer-facing role.
• 3 years of experience managing a team through sales processes, operations and career development, including account mapping, quota setting, performance management, and managing sensitive information.
• Ability to travel up to 50% of the time, as required.

Responsibilities

• Lead a Customer Engineering team for two clusters within SLED Central and build a growth culture, focusing on talent strategy and development to deliver cloud transformation outcomes for our customers and accelerate business goals for your territory.
• Foster partnerships with key customers across the book of business and provide leadership related to cloud transformation and relevant industry trends.
• Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
• Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
• Work cross-functionally across Google and our partners to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.

Skills

Cloud architecture

Team leadership

Sales processes

Customer engagement

Public sector experience

Education

Bachelor's degree or equivalent practical experience

Tools

Generative AI

Job description

Google LLC in the United States is seeking a Customer Engineering Manager for SLED Central to lead a team delivering trusted technical guidance and migration support for government and education clients. This role drives cloud transformation, stakeholder engagement, and strategic execution across the territory.

You will partner with sales and engineering, balance technical leadership with operational excellence, and navigate complex customer needs while traveling up to 50% to meet customers and