Customer Engineering Manager, SLED, Central, Google Public Sector

Google; Chicago (IL); On-site; USD 192,000 - 267,000; Full time

Job summary

Google LLC in the United States Public Sector is seeking a Customer Engineering Manager for SLED Central to lead a team delivering trusted technical guidance and solutions for government and education customers.

You will collaborate with Cloud Sales to shape go-to-market plans, drive workload migrations, and remove blockers while growing talent and ensuring operational excellence across two clusters in the Central region.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of cloud architecture experience in a customer-facing role.
• 3 years of team management through sales processes, operations, and career development.
• Ability to travel up to 50% of the time.

Responsibilities

• Lead a Customer Engineering team for two clusters within SLED Central and drive a growth culture emphasizing talent strategy and development.
• Provide trusted technical and solution advice to accelerate workload migration and remove technical impediments for customers.
• Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plans for the team's book of business.
• Balance technical leadership with operational excellence; lead workload and opportunity review meetings and define migration strategies with customers, partners, and prospects.
• Work cross-functionally with Google and partners to resolve technical roadblocks including capacity needs and product challenges affecting customer satisfaction.

Skills

Cloud architecture

Team leadership

Customer-facing

Travel 50%

Education

Bachelor's degree or equivalent

Job description

Customer Engineering Manager, SLED, Central, Google Public Sector

Must be a US Citizen to meet customer and compliance requirements, including potential access to classified information.

Preferred working locations: Chicago, IL, USA; Ann Arbor, MI, USA; Detroit, MI, USA; Kansas City, MO, USA; Madison, WI, USA.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud architecture in a customer-facing role.
• 3 years of experience managing a team through sales processes, operations and career development, including account mapping, quota setting, performance management, and managing sensitive information.
• Ability to travel up to 50% of the time, as required.

Preferred qualifications

• 5 years of experience supporting or selling to state, county, local municipal agencies, and academic institutions.
• 2 years of experience using generative AI products.
• Experience with product and solution life-cycles, building tools, architecting and developing for scalable deployments, including data platforms, ML platforms, AI infrastructure and generative AI to support customer missions.
• Experience presenting to technical stakeholders and executive leaders, including delivering messages to audiences, asking tactical questions, and driving business opportunities.

About the job

As a Customer Engineering Manager in SLED Central (South and Great Lakes/Ohio Valley), you will lead a customer engineering team, deploying a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments. Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Compensation

US: $192000 - $267000 (USD) + 42.86% bonus target + equity + benefits. Learn more about benefits at Google.

Responsibilities

Lead a Customer Engineering team for two clusters within SLED Central and build a growth culture, focusing on talent strategy and development to deliver cloud transformation outcomes for our customers and accelerate business goals for your territory. Foster partnerships with key customers across the book of business and provide leadership related to cloud transformation and relevant industry trends. Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business. Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects. Work cross-functionally across Google and our partners to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.