Senior Customer Enablement Ops Specialist (Remote)

Entegris; United States; Hybrid; USD 85,000 - 114,000; Full time

Benefits offered by this job

Annual bonus eligibility

Progressive paid time off

Generous 401(K) with employer match

Excellent health, dental, and vision

Job summary

Entegris is seeking a Senior Customer Enablement Operations Specialist to join our North America Customer Enablement team, supporting the GSC. Based in Chaska, MN or remotely in Arizona, you will turn data into actionable insights, analyze risks, and drive improvements across supply and customer-facing processes.

You’ll collaborate with cross-functional teams, develop reports and dashboards, and automate reporting using Excel, Power BI, SAP, and Salesforce to strengthen data integrity and

Qualifications

• Bachelor’s degree in business or a related field, and/or 3–5 years of equivalent customer-facing problem-solving experiences supporting operational, supply, inventory, service, or fulfillment-related customer challenges.
• Advanced Microsoft Excel skills including data analysis, automation, Power Query, dashboard development, and reporting.
• Strong analytical, organizational, and communication skills.
• Ability to work effectively across multiple functions and organizational levels.
• Proven ability to manage multiple priorities in a fast-paced environment with minimal supervision.
• Self-starter with ownership, urgency, accountability, and attention to detail.
• Customer-focused mindset with a passion for improving customer experience.

Responsibilities

• Support the GSC Customer Enablement Team with analysis, reporting, and operational support to enable proactive customer engagement and issue resolution.
• Analyze supply gaps, inventory concerns, shipment issues, backlog challenges, and service disruptions to identify root causes and support resolution.
• Apply customer-facing problem-solving experience to support complex challenges and timely resolution of critical business issues.
• Provide analysis for customer discussions, operational reviews, business reviews, supply continuity, and escalation management.
• Partner with Supply Chain, Planning, Operations, Manufacturing, Logistics, Customer Service, and Commercial teams to support continuity and execution.
• Analyze forecast, inventory, shipment, backlog, consumption, and demand trends to identify risks, opportunities, and insights.
• Develop customer-facing reports, scorecards, dashboards, summaries, and business review materials.
• Standardize customer reporting formats, templates, and data visualization methods across the GSC Customer Enablement Team.
• Use Excel, Power BI, SAP, Salesforce, and other tools to automate reporting, improve visibility, and strengthen data integrity.
• Support escalations through data gathering, analysis, risk assessment, and actionable recommendations.
• Identify business risks and support mitigation plans that protect customer supply continuity and operational performance.
• Drive continuous improvement to increase reporting efficiency, data accuracy, and customer experience.

Skills

Advanced Excel

Analytical skills

Cross-functional collaboration

Problem solving

Customer-focused mindset

Education

Bachelor’s degree in business or related field

Tools

Power BI

SAP

Salesforce

Job description

Entegris is seeking a Senior Customer Enablement Operations Specialist to join our North America Customer Enablement team, supporting the GSC. Based in Chaska, MN or remotely in Arizona, you will turn data into actionable insights, analyze risks, and drive improvements across supply and customer-facing processes.

You’ll collaborate with cross-functional teams, develop reports and dashboards, and automate reporting using Excel, Power BI, SAP, and Salesforce to strengthen data integrity and