Senior Customer Care Specialist - Tech-Savvy Support

Percepta; Melbourne (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs (Per

Employee Rewards Program (Perci Perks)

Job summary

Percepta in Melbourne, Florida is seeking a Customer Care Representative III to deliver high-quality customer experiences for US retail customers and dealers. You will handle inquiries by phone, learn the complete call handling process, and work under supervision to meet performance goals.

The role emphasizes effective communication, problem solving, and the ability to educate customers on products and services, with plans for ongoing training and career growth within Percepta.

Qualifications

• High school diploma required or equivalent.
• 6 months’ customer service experience required.
• Previous experience supporting customers via phone is preferred.
• Experience with and appreciation for electronic devices and computers, and willingness to learn new technology.

Responsibilities

• Provide timely, professional service responding to inquiries from US retail customers and dealers.
• Learn and execute full call handling process to meet service level goals.
• Log customer contacts in FMC360 and maintain accurate records for reference.

Skills

Customer service

Phone support

CRM software

Problem solving

Written and verbal communication

Technical troubleshooting

Organized

Adaptability

Multitasking

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Percepta in Melbourne, Florida is seeking a Customer Care Representative III to deliver high-quality customer experiences for US retail customers and dealers. You will handle inquiries by phone, learn the complete call handling process, and work under supervision to meet performance goals.

The role emphasizes effective communication, problem solving, and the ability to educate customers on products and services, with plans for ongoing training and career growth within Percepta.