Senior Customer Care Specialist - Order & Support

Global Industries, Inc.; West Chicago (IL); On-site; USD 32,000 - 37,000; Full time

Job summary

Global Furniture Group, based in Chicago, IL, is seeking a Customer Care Representative LIII to manage high-volume inquiries from customers and dealers. You will perform order changes, monitor status, and provide advanced support using AS400 and CRM tools.

The role emphasizes accurate processing, problem solving, and mentoring junior staff, with a strong focus on teamwork and quality service within a fast-paced environment.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong track record of accuracy and high performance.
• Ability to manage escalated and complex customer inquiries.

Responsibilities

• Respond to customer, dealer, and internal inquiries via phone and email within established response time standards.
• Handle high volumes of interactions independently with minimal support.
• Maintain a professional, solution-oriented approach in all communications.
• Mentor and support Tier 1 and Tier 2 team members.
• Support Customer Care operations for dealers and Territory Managers.

Skills

Communication skills

Attention to detail

Problem solving

Education

High school diploma or GED

Tools

AS400

CRM systems

Electronic catalog tools

Excel

Word

Job description

Global Furniture Group, based in Chicago, IL, is seeking a Customer Care Representative LIII to manage high-volume inquiries from customers and dealers. You will perform order changes, monitor status, and provide advanced support using AS400 and CRM tools.

The role emphasizes accurate processing, problem solving, and mentoring junior staff, with a strong focus on teamwork and quality service within a fast-paced environment.