Senior Customer Care Specialist: Complex Support Solutions

The Home Depot, Inc.; Georgia; On-site; USD 38,000 - 54,000; Full time

Job summary

The Home Depot, Inc. is seeking a Senior Customer Service Representative to deliver high-quality customer service and coordinate with field personnel, vendors, and customers. You will manage inbound calls, respond to emails, and resolve inquiries to ensure smooth job progress.

Primary duties include collaborating across teams, maintaining strong customer relationships, and applying THD At Home Services policies to resolve issues efficiently. This role reports to the Contact Center Supervisor.

Qualifications

• Must be 18 years of age or older.
• Authorized to work in the United States.
• High school diploma or GED (minimum education).

Responsibilities

• Collaborate between field, vendors and customers to help bring jobs to completion.
• Provide consistent communication to third party entities.
• Handle complex inquiries from internal and external customers and escalations via phone, email or text.
• Answer inbound and make outbound calls to respond to inquiries from customers and field teams.
• Monitor email boxes and resolve customer issues.
• Use THD At Home Services systems and processes to coordinate all functions related to the role.

Skills

Collaboration

Communication

Customer Focus

Situational Adaptability

Action Oriented

Being Resilient

Resourcefulness

Education

High School Diploma

Tools

Microsoft Office

Job description

The Home Depot, Inc. is seeking a Senior Customer Service Representative to deliver high-quality customer service and coordinate with field personnel, vendors, and customers. You will manage inbound calls, respond to emails, and resolve inquiries to ensure smooth job progress.

Primary duties include collaborating across teams, maintaining strong customer relationships, and applying THD At Home Services policies to resolve issues efficiently. This role reports to the Contact Center Supervisor.