Senior Client Support & Solutions Specialist

The Home Depot; Atlanta (GA); On-site; USD 34,000 - 48,000; Full time

Job summary

The Home Depot is seeking a Senior Customer Service Representative in the United States who will provide high-quality customer service and utilize THD At Home Services systems to coordinate all related functions. The role involves handling inbound and outbound calls, monitoring emails, and guiding customers to resolution while collaborating with field personnel, vendors and customers on a daily basis.

Ideal candidates will have strong communication skills, objectivity in problem solving, and a

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• 1 year minimum work experience; 2 years preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Collaboration: Work as a liaison between the field, vendors and customers to assist with bringing jobs to completion.
• Communication: Provide consistent communication and feedback to third party entities.
• Customer Service: Handle complex inquiries from internal and external customers and escalations via phone, email or text.
• Customer Support: Answer inbound and place outbound calls to respond to inquiries from customers and field teams.
• Problem Resolution: Monitor email boxes and respond to resolve inquiries and customer issues.
• THD Process & Policy: Use THD At Home Services systems and processes to coordinate all functions related to the role.

Skills

Action Oriented

Being Resilient

Situational Adaptability

Customer Focus

Resourcefulness

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

The Home Depot is seeking a Senior Customer Service Representative in the United States who will provide high-quality customer service and utilize THD At Home Services systems to coordinate all related functions. The role involves handling inbound and outbound calls, monitoring emails, and guiding customers to resolution while collaborating with field personnel, vendors and customers on a daily basis.

Ideal candidates will have strong communication skills, objectivity in problem solving, and a