Senior Customer Service & Resolution Specialist

The Home Depot; Georgia; On-site; USD 36,000 - 48,000; Full time

Job summary

The Home Depot is seeking a Senior Customer Service Representative to deliver quality professional service, coordinate with THD At Home Services systems, and build strong customer relationships during daily transactions.

The role handles inbound calls, outbound calls, and emails; collaborates with field personnel, vendors, and customers to drive jobs to completion, resolve issues, and uphold company standards.

Qualifications

• Requires high school diploma or GED.
• Proven ability to deliver professional customer service.
• Experience using Microsoft Office Suite preferred.

Responsibilities

• Collaborate between field, vendors and customers to drive jobs to completion.
• Handle complex inquiries from internal and external customers via phone, email or text.
• Respond to inquiries by inbound and outbound calls to customers and field teams.
• Monitor email boxes and resolve customer issues.
• Utilize THD At Home Services systems and processes to coordinate role functions.

Skills

Customer service

Communication

Microsoft Office Suite

Problem solving

Relationship management

Education

High school diploma or GED

Tools

THD At Home Services systems

Job description

The Home Depot is seeking a Senior Customer Service Representative to deliver quality professional service, coordinate with THD At Home Services systems, and build strong customer relationships during daily transactions.

The role handles inbound calls, outbound calls, and emails; collaborates with field personnel, vendors, and customers to drive jobs to completion, resolve issues, and uphold company standards.