Senior Customer Care Specialist - Complex Inquiries

The Home Depot, Inc.; Atlanta (GA); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

The Home Depot seeks a Senior Customer Service Representative to deliver high-quality service during customer transactions, manage inbound and outbound calls, emails, and texts, and coordinate with field teams and vendors. You will build and maintain customer relationships and guide issues toward resolution using THD At Home Services processes.

The role reports to the Contact Center Supervisor and has no direct reports. Located in the Atlanta area, minimal travel is required.

Formación

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Minimum education is a high school diploma or GED.
• 1 year of work experience in customer service is preferred.
• No prior leadership experience required.
• Ability to work with multiple stakeholders including customers, vendors, and field teams.

Responsabilidades

• Collaborate with field personnel, vendors and customers to drive jobs to completion.
• Provide consistent communication to third-party entities.
• Handle complex inquiries from internal and external customers via phone, email or text.
• Answer inbound and place outbound calls from customers and field teams.
• Monitor email boxes and respond to inquiries to resolve customer issues.
• Utilize THD At Home Services systems and processes to coordinate all role-related functions.

Conocimientos

Microsoft Office Suite

Cross-functional collaboration

Customer service

Written and verbal communication

Educación

High School Diploma or GED

Descripción del empleo

The Home Depot seeks a Senior Customer Service Representative to deliver high-quality service during customer transactions, manage inbound and outbound calls, emails, and texts, and coordinate with field teams and vendors. You will build and maintain customer relationships and guide issues toward resolution using THD At Home Services processes.

The role reports to the Contact Center Supervisor and has no direct reports. Located in the Atlanta area, minimal travel is required.