Head of Customer Advocacy & Reference Programs

OpenKrill; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Temporal Technologies is seeking a Director of Customer Advocacy to run and scale our advocacy and reference systems. You will partner with the Director to set strategy, own day-to-day programs, and ensure customer voices inform Sales, Product Marketing, and PR.

You will map advocates, manage references, build consent processes, and collaborate with DevRel and events to move developers toward senior engineering leaders. This role is remote-first in the US with occasional travel.

Qualifications

• 7+ years in customer advocacy, customer marketing, product marketing, or related program management, incl. building from scratch.
• Experience building or running a reference program with deal matching and tracking.
• Strong storytelling with data; can craft customer narratives and proof points.
• CRM fluency and reporting; demonstrate impact on pipeline and revenue.
• Cross-functional influence across Sales, Marketing, Product, PR, Content and community teams.
• Applied AI usage to scale workflows; prototyping or implementing agents or automations.

Responsibilities

• Run the day-to-day advocacy and reference system to support sales quickly.
• Source, nurture and track advocates across orgs and relationships.
• Build intake and consent processes with Legal and account teams early.
• Reconcile and maintain a trusted evidence library with last-validated dates.
• Partner with Marketing, Product Marketing, Content and PR on narrative assets.
• Bridge developer advocacy with DevRel and community initiatives; move to senior engineers.

Skills

Customer advocacy

Reference program development

CRM proficiency

Cross-functional collaboration

Applied AI in workflows

Tools

Salesforce

Gong

Advocacy platforms

Job description

Temporal Technologies is seeking a Director of Customer Advocacy to run and scale our advocacy and reference systems. You will partner with the Director to set strategy, own day-to-day programs, and ensure customer voices inform Sales, Product Marketing, and PR.

You will map advocates, manage references, build consent processes, and collaborate with DevRel and events to move developers toward senior engineering leaders. This role is remote-first in the US with occasional travel.