Senior Customer Advocacy Lead — AI-Driven Programs

ServiceTitan; California City (CA); Sur place; USD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Flexible time off

Medical, dental, vision (employer paid

401k match

Telehealth options

Parental leave and fertility benefits

Learning & development opportunities

Résumé du poste

ServiceTitan is seeking a Senior Customer Advocacy Specialist to own advocacy programs across ServiceTitan, Aspire, and FieldRoutes. You will recruit advocates, coordinate references and content, and collaborate with Sales, CS, Marketing, and Events to drive impact.

You will leverage customer insights and AI to scale programs, improve engagement, and contribute to revenue influence through strong fulfillment times.

Qualifications

• 2-3 years of experience in customer advocacy, customer marketing, customer success, community, lifecycle marketing, or related field.
• Experience independently managing and growing customer-facing programs with strategy and hands-on execution.
• Strong relationship-building skills and ability to earn trust with senior customer stakeholders.
• Excellent written and verbal communication across Sales, Customer Success, Marketing, Events, and other teams.
• Strong project management and ability to manage multiple programs, deadlines, and priorities.
• Experience identifying compelling customer stories and linking to marketing outcomes.
• Strong analytical skills to interpret program data and derive insights.
• Proficiency with generative AI tools and applying AI to research, content, workflows.

Responsabilités

• Own and grow advocacy motion(s) including references, events, recruitment, and opportunities.
• Partner with Sales, CS, Marketing, Events to align programs with priorities.
• Identify advocates, recruit, schedule, and manage fulfillment timelines.
• Use program data to evaluate health, gaps, and business impact.
• Develop scalable processes and documentation for repeatable advocacy programs.

Connaissances

Relationship-building

Communication skills

Project management

Analytical thinking

AI tools proficiency

CRM tools (Salesforce)

Cross-functional collaboration

Independent work

Outils

Salesforce

Google Workspace

Slack

Description du poste

ServiceTitan is seeking a Senior Customer Advocacy Specialist to own advocacy programs across ServiceTitan, Aspire, and FieldRoutes. You will recruit advocates, coordinate references and content, and collaborate with Sales, CS, Marketing, and Events to drive impact.

You will leverage customer insights and AI to scale programs, improve engagement, and contribute to revenue influence through strong fulfillment times.