Senior Customer Advocacy Strategist

ServiceTitan; California; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible time off

Company-paid medical, dental, and view

Telehealth and 401k match

Job summary

ServiceTitan is seeking a Senior Customer Advocacy Specialist to own and grow advocacy programs across ServiceTitan, Aspire, and FieldRoutes. You will build relationships with customer advocates, recruit them for references and content, and partner with Sales, Success, Marketing, and Events to drive impact.

You will leverage program data and AI to scale success, while managing end-to-end reference processes and ensuring timely fulfillment and revenue influence.

Qualifications

• 2-3 years of experience in customer advocacy, customer marketing, customer success, community, lifecycle marketing, or a related field.

Responsibilities

• Own and grow advocacy programs across ServiceTitan, Aspire, and FieldRoutes.
• Recruit advocates and connect them to opportunities to share expertise.
• Partner with Sales, Customer Success, Marketing, Events, and other teams to align programs with priorities.
• Manage end-to-end reference processes from recruitment to scheduling and fulfillment.
• Scale advocacy initiatives using program data and customer insights.
• Grow Aspire Ambassadors and FieldRoutes Pathfinder Network programs.
• Develop relationships with advocates to identify compelling stories and opportunities.
• Collaborate with Marketing and Content teams to develop customer stories for various formats.
• Use AI tools to accelerate research, insights, and workflow automation.
• Measure advocacy health, identify gaps, and recommend improvements.

Skills

Customer advocacy

Relationship building

Project management

Written communication

Verbal communication

Cross-functional collab

Analytical skills

AI tools

CRM tools

Independent work

Team leadership

Tools

Salesforce

Google Workspace

Slack

Job description

ServiceTitan is seeking a Senior Customer Advocacy Specialist to own and grow advocacy programs across ServiceTitan, Aspire, and FieldRoutes. You will build relationships with customer advocates, recruit them for references and content, and partner with Sales, Success, Marketing, and Events to drive impact.

You will leverage program data and AI to scale success, while managing end-to-end reference processes and ensuring timely fulfillment and revenue influence.