Senior Community Architect — Multi-Brand Engagement

ServiceTitan, Inc.; California; Hybride; USD 93 000 - 139 000; Plein temps

Avantages offerts par ce poste

Flextime

Bonus program (Bonusly)

401k match

Medical, dental, vision benefits

Résumé du poste

ServiceTitan, Inc. is seeking a Senior Community Specialist to lead customer community programs across ServiceTitan, Aspire, and FieldRoutes. You will develop cross-brand engagement plans, manage content calendars, and collaborate with stakeholders to ensure a unified voice and strong customer trust.

You’ll leverage analytics to refine strategies, support employee advocacy, and drive measurable impact while delivering a best-in-class community experience across the portfolio.

Qualifications

• 5+ years of experience in social media, community management, customer service, support, or marketing.
• Experience across multiple brands, products, or audiences without losing nuance.
• Familiarity with employee advocacy programs and community platforms.

Responsabilités

• Own content calendars for customer communities and execute the team’s strategy across brands.
• Monitor escalations across communities and social channels, prioritizing severity and impact.
• Track questions, issues, and recommendations across brands and share with teams.
• Capture and analyze insights to drive awareness and action with stakeholders.
• Improve processes for a consistent, first-class customer experience across brands.

Connaissances

Community management

Employee advocacy

Data analytics

Content calendars

Cross-functional collaboration

Stakeholder management

Social media

Engagement reporting

Program management

Outils

Gainsight

Salesforce

Tableau

Description du poste

ServiceTitan, Inc. is seeking a Senior Community Specialist to lead customer community programs across ServiceTitan, Aspire, and FieldRoutes. You will develop cross-brand engagement plans, manage content calendars, and collaborate with stakeholders to ensure a unified voice and strong customer trust.

You’ll leverage analytics to refine strategies, support employee advocacy, and drive measurable impact while delivering a best-in-class community experience across the portfolio.