Senior Customer Advocacy & Growth Manager

Mode Analytics

Chicago (IL)

On-site

USD 130,000 - 155,000

Full time

9 days ago

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Job summary

ThoughtSpot in Chicago, IL is seeking a Senior Marketing Manager to lead customer advocacy programs, turning customer outcomes into stories, reviews, and speaking engagements that drive adoption and growth. You will own the global advocacy strategy, recruit and nurture customer champions, and partner with Marketing, Sales, and Success teams to scale impact with AI-driven workflows.

This role emphasizes cross-functional leadership, stakeholder management, and hands-on execution in a fast-moving,

Qualifications

6+ years of B2B marketing experience, including 3+ years specializing in customer advocacy or customer marketing.
Proven experience building or scaling customer advocacy and storytelling programs.
Passion for AI-first ways of working and using AI tools to boost productivity.
Strong cross-functional leadership across Marketing, Sales, and Customer Success.
Excellent communication and program management skills.

Responsibilities

Build and scale the advocacy program globally, including stories, references, and reviews.
Create customer proof such as testimonials, speakers, and executive advocacy opportunities.
Partner with regional teams to scale framework across geographies.
Work with Demand Gen, PR, Analyst Relations, Product Marketing, and Sales to align customer proof with priorities.
Measure advocacy impact across participation, content, reviews, and business influence.