Senior Manager, Customer Advocacy & Community Growth

Exit Five; Oregon, United States, Northern America, Americas; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Sprout Social is seeking a Senior Manager, Customer Advocacy & Community to lead the Customer Marketing team and scale advocacy initiatives across customers and partners.

You will champion customers, build scalable programs, and collaborate with cross-functional teams to surface customer stories and drive product usage. This role emphasizes people leadership, data-driven decisions, and innovative AI-enabled approaches.

Qualifications

• 8+ years in Customer Marketing, Advocacy or Community management in SaaS/B2B

Responsibilities

• Oversee a best-in-class team that develops and implements engaging user community and customer advocacy programs.

Skills

Cross-functional collaboration

People management

Communication

Storytelling

Program design

AI in marketing

Strategic thinking

Tools

G2/TrustRadius

Gainsight

Zendesk Community

UserEvidence

Base.ai

Job description

Sprout Social is seeking a Senior Manager, Customer Advocacy & Community to lead the Customer Marketing team and scale advocacy initiatives across customers and partners.

You will champion customers, build scalable programs, and collaborate with cross-functional teams to surface customer stories and drive product usage. This role emphasizes people leadership, data-driven decisions, and innovative AI-enabled approaches.