Senior Customer Advocacy Architect

Spotlight Recruitment Corp

United States

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Spotlight is seeking a Senior Consultant, Customer Engagement to build and run advocacy, reference, and customer evidence programs that turn clients' best customers into powerful voices in market. You'll work with Spotlight's AR-focused Client Teams and our Research & Intelligence division to ensure advocacy is a strategic asset that feeds analyst relations and market insight.

You'll partner with client teams to identify opportunities, design impactful programs, and facilitate workshops that

Qualifications

3–5 years in customer advocacy, customer marketing, or reference programs in B2B tech/SaaS.
Collaborative mindset across AR and Research to create cohesive client experiences.
Strong facilitation and workshop-reading skills with client stakeholders.
Analytical ability to translate data into clear client narratives.
Ownership and adaptability in a fast-moving, small-team environment.

Responsibilities

Design and run Advocacy, Reference, and Customer Evidence programs for clients.
Build research plans and data collection to understand client challenges.
Provide day-to-day guidance to client contacts and keep programs on track.
Partner with AR-focused Client Teams and R&I to align advocacy with market data.
Co-facilitate workshops bridging Marketing, Product, and Sales.
Track engagement, milestones, and resources to ensure quality delivery.
Identify opportunities for add-on services and support proposals with client insights.