Senior Customer Advocacy & Storytelling Lead

Omnissa, LLC; Mountain View (CA); On-site; USD 132,000 - 203,000; Full time

Benefits offered by this job

Employee ownership

Health insurance

401k with matching contributions

Disability insurance

Paid-time off

Growth opportunities

Job summary

Omnissa, LLC is hiring a Senior Customer Advocacy Manager to build and execute customer advocacy programs. You will develop trusted customer relationships, identify impactful stories, and coordinate advocacy opportunities across Omnissa to amplify customer voices.

This role suits a customer-focused marketer who thrives on managing multiple programs, turning experiences into engaging stories, and driving cross-functional collaboration with Sales, Marketing, and Product.

Qualifications

• 7-9+ years in customer marketing, advocacy, or related field.
• Proven ability to build trusted customer relationships at all levels.

Responsibilities

• Execute customer advocacy programs: references, case studies, videos, reviews, peer activities.
• Maintain relationships with customer advocates, including at executive level.
• Collaborate with Sales, Marketing, CS, Product, and Communications to identify stories and opportunities.
• Manage day-to-day reference requests and match customers to opportunities.
• Lead development of customer stories and advocacy assets through interviews and reviews.
• Support events, webinars, and analyst/media activities.

Skills

Customer advocacy

Relationship building

Cross-functional collaboration

Project management

Communication

Executive engagement

Independent work

SaaS/Enterprise tech

Education

BS/BA

Job description

Omnissa, LLC is hiring a Senior Customer Advocacy Manager to build and execute customer advocacy programs. You will develop trusted customer relationships, identify impactful stories, and coordinate advocacy opportunities across Omnissa to amplify customer voices.

This role suits a customer-focused marketer who thrives on managing multiple programs, turning experiences into engaging stories, and driving cross-functional collaboration with Sales, Marketing, and Product.