Senior Customer Activation Manager | Partnerships

SupportFinity™; San Francisco (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

100% medical, dental & vision insurance

401k with employer match

Flexible PTO

Fertility HRA up to $10,000 per year

Pet insurance

In-office perks like lunch and snacks

Job summary

SupportFinity™ is seeking a Customer Success Manager to join their team in San Francisco. This role involves building strong relationships with key partners like Accounting and Venture Capital, leading partner onboarding, and ensuring successful customer activation.

The ideal candidate will have at least 5 years of experience in Partner Success, exceptional communication skills, and a deep understanding of the partner ecosystem. SupportFinity™ offers comprehensive benefits including medical coverage and flexible PTO.

Qualifications

• Minimum 5 years of experience in Partner Success.
• Fluency with partner ecosystem operations.
• Exceptional project management and time management skills.
• Excellent verbal and written communication skills.
• Desire to learn the product inside out.

Responsibilities

• Build and maintain strong relationships with key partners.
• Serve as a trusted advisor for partner segments.
• Develop and deliver partner onboarding.
• Work with partners to drive efficient onboarding.

Skills

Partner ecosystem operations

Project management

Communication

Time management

Customer needs anticipation

Tools

QuickBooks Online

NetSuite

Sage

Microsoft Dynamics

Job description

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high‑stakes, data‑dense, and unforgiving. We hire people with high agency and high urgency and care more about what you’ve built than where you trained. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

About The Role

Customer Success Managers on the Partnerships team own the activation, growth, and retention of Ramp’s partner‑referred customers. As an early member of the team, you will help build and refine the Partner Success program and define the implementation motion to drive activation and retention.

What You’ll Do

Partner Relationship Management

• Build and maintain strong, long‑term relationships with key partner segments, including Accounting, Private Equity, and Venture Capital.
• Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges.

Drive Partner Enablement and Customer Activation

• Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products.
• Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale.

What You Need

• Minimum 5 years of experience in Partner Success.
• Fluency with partner ecosystem operations.
• Exceptional project management and time management.
• Excellent verbal and written communication.
• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed.
• Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively.
• Proven track record of exceeding quota and/or outperforming key target metrics.
• Ability to anticipate customer needs and position product solutions accordingly.
• High adaptability and ability to thrive in a fast‑paced environment.

Nice to Haves

• Experience with accounting partners, Private Equity, and/or Venture Capital.
• Experience contributing to the development and growth of new teams.
• Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics.
• Experience with financial services sales.
• Experience at a high‑growth startup.

Benefits (for U.S.-based Full-time Employees)

• 100% medical, dental & vision insurance coverage for you.
• Partially covered for your dependents.
• One Medical annual membership.
• 401k (including employer match on contributions made while employed by Ramp).
• Flexible PTO.
• Fertility HRA (up to $10,000 per year).
• Parental Leave.
• Unlimited AI token usage.
• Pet insurance.
• Centralized home‑office equipment ordering for all employees.
• Health and Wellness stipend.
• In‑office perks: lunch, snacks, drinks, and more.
• Budget for intra‑office travel.
• Relocation support to NYC or SF (as needed).

Equal Employment Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.