Senior CSR/Teller: Customer Experience Lead

Fifth Third Bank; Ypsilanti (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Fifth Third Bank in Ypsilanti Township, MI is seeking a Lead CSR/Teller to provide exceptional service and lead daily customer interactions. The role emphasizes cash handling, risk awareness, and teamwork with the Financial Center Manager to ensure accurate cash counts and smooth operations.

As a full-time position, you will train new Customer Service Representatives and refer customers to bankers and partners for tailored financial solutions, while maintaining a positive, ethical banking

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact with the public and uphold bank policies and ethics.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to business partners.
• Be responsive with correspondence and resolve customer questions.
• Maintain confidentiality and uphold bank policies and ethics.
• Collaborate with Financial Center Manager on cash counts and FCA requests.
• Train new Customer Service Representatives.

Skills

Cash handling

Customer service

Leadership

Public interaction

Education

High school diploma/GED

Job description

Fifth Third Bank in Ypsilanti Township, MI is seeking a Lead CSR/Teller to provide exceptional service and lead daily customer interactions. The role emphasizes cash handling, risk awareness, and teamwork with the Financial Center Manager to ensure accurate cash counts and smooth operations.

As a full-time position, you will train new Customer Service Representatives and refer customers to bankers and partners for tailored financial solutions, while maintaining a positive, ethical banking