Senior CSM (Mid-Market) – AI-Driven Growth & Retention

CoderPad; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

CoderPad is seeking a Senior Customer Success Manager (Mid-Market) to own a portfolio of ~40–50 mid-market accounts in the United States. You will drive retention, adoption, satisfaction, and strategic health, acting as a trusted advisor who links customer goals with product value and long-term success.

You will lead onboarding, monitor health signals, and craft success plans while coordinating with Sales for renewals and expansion opportunities.

Qualifications

• Proven ability to manage strategic relationships with multiple stakeholders.
• Ability to articulate value and influence across roles from end users to executives.
• Data-driven mindset to interpret usage and customer signals.
• Proactive issue resolution and solution orientation.
• Strong business sense and ability to map customer outcomes to product value.
• Collaborates effectively with Sales, Product, Support, and other teams.

Responsibilities

• Portfolio ownership for ~40–50 mid-market accounts.
• Lead onboarding plans to drive rapid value and adoption.
• Monitor customer health and identify at-risk accounts.
• Develop and execute strategic success plans aligned to goals.
• Drive renewal conversations and coordinate with Sales.
• Identify expansion opportunities and influence them with value messaging.
• Conduct periodic business reviews to demonstrate value.
• Advocate for customers to drive product improvements and operational refinements.
• Collaborate cross-functionally to ensure a cohesive customer experience.
• Leverage AI tools daily to improve efficiency across insights and planning.

Skills

Strategic relationship management

Communication influence

Analytical thinking

Problem solving

Business acumen

Cross-functional collaboration

Job description

CoderPad is seeking a Senior Customer Success Manager (Mid-Market) to own a portfolio of ~40–50 mid-market accounts in the United States. You will drive retention, adoption, satisfaction, and strategic health, acting as a trusted advisor who links customer goals with product value and long-term success.

You will lead onboarding, monitor health signals, and craft success plans while coordinating with Sales for renewals and expansion opportunities.