Senior CSM Leader: Premier Accounts & AI Adoption

Relativity

Nebraska

Hybrid

USD 100,000 - 150,000

Full time

14 days+

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Job summary

Relativity is seeking a Lead Customer Success Manager to oversee Premier Tier accounts, guiding the full customer outcomes and ensuring high-quality program delivery. You will coordinate cross‑functional teams, including TAMs and Adoption Services, to drive renewal business cases and measurable value.

You will serve as the methodology leader for the CSM team, coaching peers on VO quality, AI governance, and executive engagement.

Qualifications

7–10 years in Customer Success, Consulting, or Strategic Account Management with enterprise relationships.
Proven ability to develop team playbooks or enablement assets to improve peer performance.
C‑suite credibility: lead exec conversations and influence strategic decisions.

Responsibilities

Own Premier-Tier customer outcomes by coordinating the account team and ensuring program quality.
Own customer health and renewals by building compelling business cases and ROI analyses.
Lead ROI summaries, benchmarking, and executive business reviews aligned to client priorities.
Build referenceable outcomes with VO relationships for marketing and sales leverage.
Lead AI adoption and change management at the highest level including governance and workflows.
Develop repeatable AI adoption playbooks and contribute to Tier 1 methodology.
Maintain senior client relationships and be viewed as a strategic peer and advisor.
Collaborate with sales and account leadership to surface growth signals and expand opportunities.