Senior CSE: AI Pentesting & Enterprise Success

Socket.dev; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

CyCognito seeks a Senior Customer Success Engineer to be the technical heart of the customer relationship, owning adoption and integration of our platform. You will partner with CSMs across a portfolio of large enterprise accounts, translating technical findings into business value and guiding customers through AI-driven pentesting adoption.

You will lead with curiosity, communicate clearly to practitioners and executives, and mentor others while maintaining credibility in escalations and

Qualifications

• 5+ years in customer-facing technical roles, ideally in a SaaS delivered model.
• Demonstrable relationship-building skill at both practitioner and executive level within large, complex enterprise organisations.
• The seniority to lead without authority: steering a customer's internal stakeholders, influencing our own Product and Engineering teams, and mentoring colleagues around you.
• Real curiosity about customers and a consultative instinct: you ask good questions, listen properly, and are comfortable challenging a customer when it serves them.
• Commercial awareness, including an understanding of how adoption, value realisation and relationship strength drive renewal and growth.
• Credibility and composure under pressure in escalations and difficult conversations, with the judgement to know when to bring others in.
• Excellent communication skills, written and oral, in English.
• Experience and confidence presenting to partners and major customers, including senior stakeholders.
• Strong collaboration across internal teams, with a track record of working as a true pair with account owners rather than in parallel to them.

Responsibilities

• Build and own trusted relationships with key technical stakeholders, security leaders and platform owners across a portfolio of enterprise accounts.
• Translate technical detail into business value, articulating exposure findings, platform outcomes and risk reduction in language that lands with a practitioner and with a CISO.
• Map and broaden relationships within accounts so we are never dependent on a single contact.
• Represent the customer internally with Product and Engineering, relaying feedback with context and credibility.
• Attend and contribute to regular cadence calls with the CSM team, resolving technical issues and keeping momentum.
• Own technical adoption of our AI pentesting capability alongside attack surface management.
• Guide customers through change in motion, helping them work out where AI pentesting sits alongside current testing cycles.
• Set the technical standard for the CS function and mentor less experienced colleagues.

Skills

Customer-facing roles

Relationship management

Communication skills

Commercial awareness

Executive engagement

Mentoring others

Account management

Security/domain knowledge

Job description

CyCognito seeks a Senior Customer Success Engineer to be the technical heart of the customer relationship, owning adoption and integration of our platform. You will partner with CSMs across a portfolio of large enterprise accounts, translating technical findings into business value and guiding customers through AI-driven pentesting adoption.

You will lead with curiosity, communicate clearly to practitioners and executives, and mentor others while maintaining credibility in escalations and