Senior CS Portfolio Leader (Remote)

Zscaler; United States; Remote; USD 151,000 - 215,000; Full time

Benefits offered by this job

Time off plans

Parental leave

Retirement options

In-office perks

Job summary

Zscaler is seeking a Principal Customer Success Portfolio Manager to lead the development, maintenance, and optimization of the Customer Success Portfolio across the Professional Services, Technical Success, and Support to deliver high-impact experiences and growth.

This remote role reports to the Sr Director, Customer Success Strategy & Operations and demands 8+ years in portfolio/program/customer success, plus strong data-driven decision making and cross-functional collaboration across global

Qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• Bachelor’s degree in Business, Management, or a related field
• 8+ years of experience in portfolio management, program management, or customer success roles
• Expertise in auditing and optimizing service documentation to meet business standards
• Strong cross-functional collaboration and communication skills
• Proven ability to analyze data and create actionable performance metrics

Responsibilities

• Develop well-structured and measurable service offerings aligned with the customer lifecycle and company vision
• Audit and evaluate existing portfolio items for relevance, accuracy, and customer satisfaction impact
• Collaborate with cross-department stakeholders to align portfolio goals and streamline processes
• Create metrics, KPIs, and governance processes to assess portfolio effectiveness and improve adoption rates
• Stay updated on industry trends and recommend improvements that enhance the portfolio's strategic value

Skills

AI/ML technologies

Cross-functional collaboration

Data analytics

Customer success

Education

Bachelor's degree in Business or related field

Job description

Zscaler is seeking a Principal Customer Success Portfolio Manager to lead the development, maintenance, and optimization of the Customer Success Portfolio across the Professional Services, Technical Success, and Support to deliver high-impact experiences and growth.

This remote role reports to the Sr Director, Customer Success Strategy & Operations and demands 8+ years in portfolio/program/customer success, plus strong data-driven decision making and cross-functional collaboration across global