Senior Manager, Product Support (Fully Remote)

Zscaler; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health plans

Time off

Parental leave

Retirement options

Education reimbursement

In-office perks

Job summary

Zscaler accelerates digital transformation with its Zero Trust Exchange platform, protecting customers from cyberattacks and data loss. The company is building an AI-native enterprise with a global, customer-focused culture.

Zscaler seeks a passionate leader to develop technical talent within its support organization, focusing on CSAT, NPS, and metrics. This role offers in-office perks and opportunities for strategic initiatives.

Qualifications

• Passionate leader developing technical talent.
• Data-driven with focus on CSAT, NPS, and metrics.
• Proactive problem-solver and continuous learner.

Responsibilities

• Lead a technical support team for complex Zscaler issues.
• Manage escalations and drive process improvements.
• Own training and initiatives for operational efficiency.

Skills

Leadership

Data-driven decision making

Problem-solving

Job description

• Lead a technical support team for complex Zscaler issues.
• Manage escalations and drive process improvements.
• Own training and initiatives for operational efficiency.

Who You Are:

• Passionate leader developing technical talent.
• Data-driven with focus on CSAT, NPS, and metrics.
• Proactive problem-solver and continuous learner.
• Health plans, time off, parental leave.
• Retirement options, education reimbursement.
• In-office perks and more.

Zscaler

Zscaler accelerates digital transformation with its Zero Trust Exchange platform, protecting customers from cyberattacks and data loss by securely connecting users, devices, and applications. The company has a global, customer-focused culture and is building an AI-native enterprise to solve security challenges.