Senior AI-Driven Customer Success Portfolio Lead

Zscaler; United States; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

Zscaler seeks a seasoned professional to shape and manage a customer-centric service portfolio. You will align offerings with the customer lifecycle and company vision, ensuring accuracy and impact across portfolios.

With 8+ years in portfolio management or customer success, you will audit documentation, drive AI/ML-enabled initiatives, and collaborate across departments to scale service portfolios while maintaining high standards.

Qualifications

• Bachelor’s degree in Business, Management, or a related field with 8+ years of portfolio management or customer success experience.
• Foundational understanding of AI/ML technologies and experience leveraging AI-driven solutions.
• Expertise in auditing and optimizing service documentation to meet business standards.

Responsabilités

• Develop well-structured and measurable service offerings aligned with the customer lifecycle and company vision.
• Audit and evaluate existing portfolio items for relevance, accuracy, and customer satisfaction impact.
• Collaborate with cross-department stakeholders to align portfolio goals and streamline processes.

Connaissances

AI/ML knowledge

Formation

Bachelor’s degree in Business/Management

MBA or advanced degree

Description du poste

Zscaler seeks a seasoned professional to shape and manage a customer-centric service portfolio. You will align offerings with the customer lifecycle and company vision, ensuring accuracy and impact across portfolios.

With 8+ years in portfolio management or customer success, you will audit documentation, drive AI/ML-enabled initiatives, and collaborate across departments to scale service portfolios while maintaining high standards.