Principal Customer Success Portfolio Manager (Fully Remote)

Zscaler; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Zscaler seeks a seasoned professional to shape and manage a customer-centric service portfolio. You will align offerings with the customer lifecycle and company vision, ensuring accuracy and impact across portfolios.

With 8+ years in portfolio management or customer success, you will audit documentation, drive AI/ML-enabled initiatives, and collaborate across departments to scale service portfolios while maintaining high standards.

Qualifications

• Bachelor’s degree in Business, Management, or a related field with 8+ years of portfolio management or customer success experience.
• Foundational understanding of AI/ML technologies and experience leveraging AI-driven solutions.
• Expertise in auditing and optimizing service documentation to meet business standards.

Responsibilities

• Develop well-structured and measurable service offerings aligned with the customer lifecycle and company vision.
• Audit and evaluate existing portfolio items for relevance, accuracy, and customer satisfaction impact.
• Collaborate with cross-department stakeholders to align portfolio goals and streamline processes.

Skills

AI/ML knowledge

Education

Bachelor’s degree in Business/Management

MBA or advanced degree

Job description

• Develop well-structured and measurable service offerings aligned with the customer lifecycle and company vision.
• Audit and evaluate existing portfolio items for relevance, accuracy, and customer satisfaction impact.
• Collaborate with cross-department stakeholders to align portfolio goals and streamline processes.

Who You Are:

• You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You build deep empathy for the customer and anchor your decisions in solving their real-world problems.
• You operate with integrity and a strong bias for action, navigating seamlessly between strategy and hands-on execution.

What We're Looking For:

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.
• Bachelor’s degree in Business, Management, or a related field, and 8+ years of experience in portfolio management or customer success.
• Expertise in auditing and optimizing service documentation to meet business standards.

What Will Make You Stand Out:

• MBA or advanced degree in a related field.
• Experience with SaaS, B2B technology solutions, or similar industries.
• Demonstrated success in leading cross-departmental initiatives to scale service portfolios.

Zscaler

Zscaler accelerates digital transformation with a cloud security platform that protects customers from cyberattacks and data loss. The company operates globally with a large workforce and emphasizes a culture of ownership, collaboration, and customer obsession.