Senior CS Operations & Automation Lead

Rubrik Job Board

Palo Alto (CA)

On-site

USD 123,000 - 185,000

Full time

14 days+

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Job summary

Rubrik is seeking a senior Customer Success Operations leader in the United States to automate the CS lifecycle, from onboarding to renewals, and to transform scattered data into trusted analytics. You will partner with Product, Engineering, and RevOps to instrument signals, design health metrics, and own CS/Renewals dashboards.

You will apply AI/LLM tools to accelerate reporting, reduce manual work, and define scalable frameworks.

Qualifications

6+ years in CS Ops, Rev Ops, Sales Ops, or CS/analytics in B2B SaaS or enterprise technology.
Bachelor’s degree in Engineering, Computer Science, or related technical field preferred.
Excel, SQL, Tableau, and Snowflake fluency; independently build dashboards and derive insight from multi-source data.
Experience designing and building automations: workflow automation, triggered actions, CS‑platform configuration.
Hands‑on experience applying AI/LLM tools to automate reporting, analysis, or operational workflows; deep familiarity with Salesforce and CS platforms (Gainsight, Totango, Planhat, or similar).
Fluency in GRR, NRR, churn, downsell, health scoring, renewal motions; judgment on drivers.
Strong technical/product reasoning, program‑management ability, and a track record presenting metrics to senior leadership.

Responsibilities

Design and build automation across the customer lifecycle — onboarding, adoption tracking, renewal triggers, risk alerts, health-score refreshes.
Partner with Product and Engineering to instrument signals into the reporting layer and close gaps surfaced by CS and Renewals data.
Build and own CS/Renewals dashboards and executive data packs covering GRR/NRR, renewal trends, churn/downsell drivers, at‑risk accounts, health distribution, adoption, and time‑to‑value.
Design and govern product metrics across product/eng and post sales teams; own data integrity across Salesforce, the CS platform, Snowflake, and Tableau.
Apply AI/LLM tools to automate reporting, build workflows, and set standards for post‑sales AI usage to scale.
Act as the operational bridge across RevOps, Sales Ops, Finance, Support Ops, Enablement, and Data/BI — leading cross‑functional programs.
Deliver ad hoc and recurring analysis that turns raw data into decision‑ready insight for CS and Renewals leadership.