Senior Customer Operations Leader: Drive Service Excellence

Uline; Glenview (IL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Bonus programs

Paid holidays & generous PTO

Tuition Assistance Program

On-site amenities

Job summary

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

We seek a Senior Customer Operations Manager to empower teams, minimize order delays, and deliver an exceptional customer experience. Requires a Bachelor's degree, 5+ years in CS/PM with 2+ years in management, and willingness to travel to NA branches and vendors.

Qualifications

• Bachelor’s degree required.
• 5+ years in Customer Service or Product Management, including 2+ years in a management role.
• Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
• Travel to Uline’s North American branches and to vendors.

Responsibilities

• Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
• Guide leaders in analyzing department results for trends and improvement opportunities.
• Track and report gross profit, return, vendor performance and customer feedback metrics.
• Work with other Uline teams to enhance customer service processes and identify new product opportunities.
• Build strong vendor relationships to resolve issues quickly and enhance service quality.

Skills

Leadership

Customer service

Data analysis

Vendor management

Education

Bachelor's degree

Tools

Order Entry Systems

Purchase Order Systems

MS Office

Job description

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

We seek a Senior Customer Operations Manager to empower teams, minimize order delays, and deliver an exceptional customer experience. Requires a Bachelor's degree, 5+ years in CS/PM with 2+ years in management, and willingness to travel to NA branches and vendors.