Head of Customer Success & Growth

Dealpath; San Francisco (CA); Hybrid; USD 164,000 - 176,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA & FSA options

401(k) retirement plan

Paid Parental Leave

Flexible Time Off (FTO)

Commuter benefits program

Monthly wellness reimbursement

Hybrid Work Policy

Equity plan

Job summary

Dealpath is hiring a Director of Customer Success to lead and scale a high-performing CS organization across enterprise and strategic accounts.

You’ll manage leaders and managers, own retention and expansion metrics, and partner cross-functionally with Sales, Implementation, and Product to ensure customers realize measurable value. Expect a hybrid work model and a salary range for California candidates.

Qualifications

• 8+ years in Customer Success, Account Management, Consulting, or similar customer-facing roles in B2B SaaS (enterprise experience preferred).
• 3+ years of people management experience, including hiring and performance management.

Responsibilities

• Lead, coach, and develop a team of Customer Success Managers and managers; hire and set goals.
• Own performance against GRR/NRR, renewals, expansion, adoption, and health metrics.
• Drive renewal strategy and execution with strong account planning and stakeholder mapping.
• Identify risk early and lead executive-level escalation to protect renewals and trust.
• Define and operationalize the customer lifecycle from onboarding to value realization.
• Partner with customers to build success plans tied to outcomes, usage goals, and ROI.
• Ensure high-quality enablement and training experiences to drive adoption.
• Build and refine customer health scoring, reporting, and dashboards.
• Standardize renewals and expansion playbooks; improve cross-functional workflows.
• Partner with Sales, Product, Implementation to surface feedback and influence roadmap.
• Represent the voice of the customer internally and prioritize issues.

Skills

Customer Success

Account Management

Consulting

Education

Bachelor’s degree or equivalent practical experience

Tools

Salesforce

Gainsight/Totango

Job description

Dealpath is hiring a Director of Customer Success to lead and scale a high-performing CS organization across enterprise and strategic accounts.

You’ll manage leaders and managers, own retention and expansion metrics, and partner cross-functionally with Sales, Implementation, and Product to ensure customers realize measurable value. Expect a hybrid work model and a salary range for California candidates.