Senior CRM & Systems Analyst - Hybrid (Dynamics 365)

Industrial Scientific Corporation; Everett (WA); Hybride; USD 100 000 - 166 000; Plein temps

Résumé du poste

Fluke in Everett, WA seeks a Senior CRM Business Systems Analyst to translate business needs into CRM requirements and deliverables. You will design, configure, and support Microsoft Dynamics 365 and related platforms, collaborating with Sales, Marketing, Finance, and IT to ensure data integrity and scalable solutions.

You will lead projects from discovery through adoption, mentor junior analysts, and drive Kaizen-style improvements while enabling better business outcomes.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6+ years in commercial operations or business systems analysis.
• Experience with CRM platforms (Dynamics 365, Salesforce) and multi-system deployments.

Responsabilités

• Elicit and validate business, functional, and non-functional requirements for CRM.
• Configure and support Dynamics 365 and connected commercial systems.
• Lead projects across discovery, design, build, test, deployment and training.
• Mentor junior analysts and drive continuous improvement initiatives.

Connaissances

CRM systems configuration

Stakeholder management

Project management

Dynamics 365

Salesforce.com

Power BI

Business process analysis

Formation

Bachelor's degree in related field

Outils

Microsoft Dynamics 365

Salesforce

Oracle ERP

Power BI

Description du poste

Fluke in Everett, WA seeks a Senior CRM Business Systems Analyst to translate business needs into CRM requirements and deliverables. You will design, configure, and support Microsoft Dynamics 365 and related platforms, collaborating with Sales, Marketing, Finance, and IT to ensure data integrity and scalable solutions.

You will lead projects from discovery through adoption, mentor junior analysts, and drive Kaizen-style improvements while enabling better business outcomes.