Strategic Business Systems Analyst: CRM & Process Alignment

Fluke Corporation

Everett (WA)

On-site

USD 88,000 - 147,000

Full time

2 days ago

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Job summary

Fluke Corporation in Everett, WA is seeking a Business Systems Analyst to bridge business stakeholders with Commercial and Marketing Technology teams. You will translate needs into clear requirements and support successful delivery across high-priority initiatives.

The ideal candidate has five+ years in business analysis, with experience facilitating workshops and developing requirements, user stories, and acceptance criteria. Onsite work in Everett is expected.

Qualifications

Bachelor’s degree or equivalent professional experience with five+ years in business systems analysis.
Facilitate requirements workshops with stakeholders, developers, and delivery leads.
Translate business needs into clear functional requirements, flows, user stories, and acceptance criteria.
Manage requirements traceability, scope changes, and decisions in the SDLC.
Identify non-functional requirements including security, privacy, performance, accessibility.
Perform functional validation and support business-led UAT; assist with production issue analysis.
Experience with Microsoft Dynamics 365 CRM and Salesforce is preferred.
Experience supporting portals and multi-system data integration.
Knowledge of APIs, data flows, and system integrations; hands-on dev not required.
Experience with Agile tools such as Asana or Jira; collaborate with GitHub.
Strong ownership and communication; able to drive issues to resolution.
AI-enabled tools experience is a plus; PMP certification is a plus.

Responsibilities

Partner with stakeholders to translate objectives into clear requirements.
Develop functional requirements with business and technical teams for delivery.
Create process flows, mockups, wireframes, user stories, and acceptance criteria.
Maintain the backlog; participate in sprint planning and backlog refinement.
Draft project plans; track progress, dependencies, risks; ensure timely delivery.
Coordinate multiple enhancements prioritizing high-visibility initiatives.
Perform functional validation to confirm solutions meet requirements.
Provide stakeholder training and maintain cross-team communication.
Support production issues through functional assessment and troubleshooting.
Mentor junior analysts and offshore resources on requirements quality.